Privacy Policy

Last updated: 6 February 2026

1. Introduction

This Privacy Policy explains how Demo 4 (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website https://demo4.shortstayhouses.co.uk and our booking services.

We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

2.1 Information You Provide

When you make a booking or contact us, we may collect:

  • Name and contact details (email address, phone number, postal address)
  • Payment information (processed securely via our payment provider)
  • Booking details (dates, property preferences, special requests)
  • Guest information for all persons staying at the property
  • Communications with us (emails, messages, reviews)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website
  • Device information

2.3 Cookies

We use cookies to improve your experience on our website. See Section 7 for more details about our use of cookies.

3. How We Use Your Information

We use your personal information to:

  • Process and manage your bookings
  • Send booking confirmations and important updates
  • Respond to your enquiries and provide customer support
  • Process payments securely
  • Send marketing communications (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary to fulfil your booking
  • Consent: Where you have given consent for marketing communications
  • Legitimate interests: To improve our services and website
  • Legal obligation: To comply with applicable laws

5. Sharing Your Information

We may share your personal information with:

  • Payment processors: To process your payments securely
  • Service providers: Who help us operate our business (e.g., email services, cleaning services)
  • Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment information is processed securely through PCI-compliant payment providers.

7. Cookies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function properly and provide information to the website owner.

7.2 How We Use Cookies

We use the following types of cookies:

  • Essential cookies: Required for the website to function (e.g., booking process, login sessions)
  • Analytics cookies: Help us understand how visitors use our website
  • Functional cookies: Remember your preferences

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Your Rights

Under data protection law, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data to another provider
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (e.g., tax records)
  • Resolve disputes and enforce our agreements

Typically, booking records are retained for 7 years for accounting and legal purposes.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: ryansiphone7+4@gmail.com

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk